Travel Personal Accident Insurance Claim

Travel Personal Accident Claim

24 Hours Worldwide Travel Emergency Assistance 603-7628 3919 / 7965 3919

Note: Please retain or keep any of the following documents while you are travelling

  • Boarding Pass
  • Original receipts of items Claim
  • Original receipts of additional accommodation and travel expenses
  • Airline Itinerary
  • Receipt payment of Air ticket
  • Receipt payment of Accommodation
  • Tour operator’s itinerary and confirmation of booking
  • Police Report
  • Original receipt and medical bill and medical report during the travelling
  • Any documents related to personal liability claim
  • Etc…

 

Travel Delay more than 6 hours / Missed Departure / Missed Travel Connection more than 8 hours / Travel Overbooked more than 8 hours

  • Claim Form – Allianz Travel Care Insurance Claim Form
  • Flight’s itinerary & confirmation of booking
  • Boarding Pass
  • Copy of Passport with immigresen chop
  • Copy of Visa (If available)
  • Copy of IC
  • Original bills and receipts for additional travelling & accommodation expenses
  • Copy of Credit card/Debit card bank statement if the payment were made by credit card/debit card.
  • News paper cutting if due to major events such as natural disaster.
  • E-payment Form
  • Written Confirmation from Airline (By letter or email) regarding the period delay (in number of hours), the actual date & time of departure and the reason for such delay (For Travel Delay)
  • Written Confirmation from Airline (By letter or email) regarding the actual time of arrival of the transit airport and actual departure time of the connecting flight ( For Missed Travel Connection)
  • Written Confirmation from Airline (By letter or email) regarding overbooked and the alternative flight information (For Travel Overbooked)
  • Supporting Document or copy of police report for reason missed flight (For Missed Departure)

For Personal Luggage or Personal Effect / Luggage Delay more than 6 hours

  • Claim Form – Allianz Travel Care Insurance Claim Form
  • Flight’s itinerary & confirmation of booking
  • Boarding Pass
  • Copy of Passport with immigresen chop
  • Copy of Visa (If available)
  • Copy of IC
  • Property irregularity report from the Airline
  • Written Confirmation from Airline (By letter or email) regarding the period delay (in number of hours), the actual date & time of departure and the reason for such delay delivery of luggage (For Luggage delay Claim)
  • Original Police report (For Losses or theft)

(Note: Police report must be made within 24 hours of discovery , Police report must translate in English if happen in visiting country)

  • Original receipt of item claimed
  • Photograph of the luggage damage (For Luggage damage Claim)
  • Original Quotation / receipt of luggage repair (For Luggage damage Claim)
  • E-payment Form

Personal Money / Travel Documents Claim

  • Claim Form – Allianz Travel Care Insurance Claim Form
  • Flight’s itinerary & confirmation of booking
  • Boarding Pass
  • Copy of Passport with immigresen chop
  • Copy of Visa (If available)
  • Copy of IC
  • Original Police report (Translated to English)

Note: Police report must be made within 24 hours of discovery

  • Original bills and receipts for additional travelling & accommodation expenses & communication expenses
  • Copy of Credit card/Debit card bank statement if the payment were made by credit card/debit card.
  • Currency exchange slip (If Available)
  • E-payment Form

For Trip Cancellation / Curtailment Claim

  • Claim Form – Allianz Travel Care Insurance Claim Form
  • Flight’s itinerary & confirmation of booking
  • Boarding Pass
  • Copy of Passport with immigresen chop
  • Copy of Visa (If available)
  • Copy of IC
  • Copy of Medical Report / Death Certificate of insured person or immediate family member
  • Proof of relationship between insured person & family member (Birth certificate, marriage certificate)
  • Original bills and receipts for additional travelling & accommodation expenses
  • Original receipts of all amount claimed
  • Copy of Credit card/Debit card bank statement if the payment were made by credit card/debit card.
  • News paper cutting if due to major events such as natural disaster.
  • E-payment Form

Note: Family members include: Legal spouse, parents, parents-in-law, grandparents, children, grandchildren, brother, sister and legally adopted child or sibling

Home Care Claim

  • Claim Form – Allianz Travel Care Insurance Claim Form
  • Flight’s itinerary & confirmation of booking
  • Boarding Pass
  • Copy of Passport with immigresen chop
  • Copy of Visa (If available)
  • Copy of IC
  • Original Police report

Note: Police report must be made within 24 hours of discovery

  • Original receipt of item claimed
  • E-payment Form

Personal Liability Claim

  • Claim Form – Allianz Travel Care Insurance Claim Form
  • Flight’s itinerary & confirmation of booking
  • Boarding Pass
  • Copy of Passport with immigresen chop
  • Copy of Visa (If available)
  • Copy of IC
  • Original Police report (Translated to English) (if available)
  • All correspondence/documents from the third party

Note: Any Communication which you may receive about the alleged claim, SHOULD NOT BE ANSWERED but must be sent to Allianz immediately, DO NOT ADMIT LIABILITY, DO NOT NEGOTIATE SETTLEMENT

Illness / Medical Expenses Claim

  • Claim Form – Allianz Travel Care Insurance Claim Form
  • Flight’s itinerary & confirmation of booking
  • Boarding Pass
  • Copy of Passport with immigresen chop
  • Copy of Visa (If available)
  • Copy of IC
  • Original Medical Report
  • Original Medical Bills and receipts
  • Original Hospital admission / discharge Note or summary
  • Original bill and receipt for ambulance
  • Original bills and receipts for additional travelling & accommodation expenses
  • Copy of Credit card/Debit card bank statement if the payment were made by credit card/debit card.
  • E-payment Form

Accident Death / Accident Permanent Disablement / Funeral Expenses / Repatriation Expenses / Compassionate Care / Child care

  • Claim Form – Allianz Travel Care Insurance Claim Form
  • Flight’s itinerary & confirmation of booking
  • Boarding Pass
  • Copy Passport with immigresen chop of Insured
  • Copy Visa of Insured (If available)
  • Copy IC of Insured
  • Original Medical Report
  • Original Medical Bills and receipts
  • Original Hospital admission / discharge Note or summary
  • Original bill and receipt for ambulance
  • Original bills and receipts for additional travelling & accommodation expenses
  • Copy of Credit card/Debit card bank statement if the payment were made by credit card/debit card.
  • Copy IC of Nominee / Beneficiary
  • Specialist Report for the Permanent Disablement (Applicable to Permanent Disablement Claim Only)
  • Original Death Certificate (Applicable to Death Claim Only)
  • Detailed of Post Mortem report (Applicable to Death Claim Only)
  • Letter of Administration / Distribution Order / Grand of Probate ( If policy no nomination or the beneficiary is under 18 years old) (Applicable to Death Claim only)
  • Family member’s round trip travel expenses (Applicable to Compassionate Care Claim)
    • Flight’s itinerary & confirmation of booking
    • Boarding Pass
    • Copy of Passport with immigresen chop
    • Copy of Visa (If available)
    • Copy of IC
    • Proof of relationship between insured person & family member (Birth certificate, marriage certificate)
  • Childcare bill and receipt (Applicable to Chlid care Claim)
  • Original Airway Bill (For Repatriation Claim)
  • Burial / Cremation Permit (For Repatriation Claim)
  • E-payment Form

Get In Touch

Hotline 03 - 7874 2660
Whatsapp 012 - 5382 660

Allianz Auto Assist
1800-22-5542
603-2161 3960